REFUND POLICY — VOONA
Last updated: July 12, 2026
Voona subscriptions (weekly, monthly or annual) are purchased exclusively through the Apple App Store. This means all payments — and all refunds — are processed by Apple, not by us. We never receive or store your payment card details.
1. HOW TO REQUEST A REFUND
1. Go to reportaproblem.apple.com and sign in with the Apple ID used for the purchase (or open your purchase history in App Store settings).
2. Find your Voona subscription payment and choose "Request a refund".
3. Select a reason and submit. Apple typically responds within 24–48 hours.
Apple decides refund requests according to its own policies; we cannot approve, deny or influence Apple's decision, and we are technically unable to issue App Store refunds ourselves.
2. CANCELLING YOUR SUBSCRIPTION
Cancelling stops future charges but does not refund the current period:
1. Open Settings on your iPhone → your name → Subscriptions.
2. Select Voona and tap "Cancel Subscription".
3. You keep access to paid features until the end of the period you already paid for.
Deleting the app does NOT cancel your subscription.
3. EU/EEA CONSUMERS — RIGHT OF WITHDRAWAL
If you are an EU/EEA consumer, you normally have a 14-day right of withdrawal for online purchases. For digital subscriptions delivered immediately, you consent at purchase to immediate delivery, which may limit this right in line with EU rules — however, Apple in practice honours the 14-day withdrawal for App Store purchases. Use the refund process in section 1 within 14 days of purchase.
4. PROBLEMS WITH THE APP
If something isn't working, contact us first at contact@voona.app — most issues can be fixed quickly, and we'd rather fix your problem than have you leave. Include your device model, iOS version and a description of the issue.
5. CONTACT
Questions about this policy: contact@voona.app
